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Customer Support

Queries and Advice

Customer Support

Our UK support staff offer full support for the full guaranteed product life.
When you purchase a product from Budgetspex, you’re buying a product backed by our full commitment to you.
Every Budgetspex product is backed by a full 12 months warranty and in the unlikely event that something goes wrong you can be assured that Budgetspex will help in any possible way to restore satisfaction.

Ring Us

Call our support team on 0121 501 1106 during UK business hours Mon - Fri ( Excluding Bank Holidays )

Call Back

Or leave a call back message via the link on our home page.


Replacement Frames

If you’ve broken a frame, you may reorder a replacement frame directly from the website, if it’s still available in the inventory.

To order, click on the "Frame Only" check-box in the purchase page.

In most instances, lens replacement  is very simple. If you are not comfortable with replacing the lenses in a frame, most local optical outlets will perform this service for a nominal charge.


Returns must  be accompanied by the original order number and date with a short note stating the reason for the return, and a copy of the prescription.

The product must be returned in it's entirety, in the case in which they were initially shipped if appropriate, and they must be received within twenty eight days of the initial shipment date.

No Quibble

If the glasses are being returned because they do not appeal to the customer, for any reason, a full refund ( Minus any lens upgrade costs and postage ) will be made so long as  the glasses arrive back with us within a twenty eight day period.

For this reason we strongly suggest that you first try the frame with stock 1.50 index single vision lenses.

Glasses returned after the expiration of the twenty eight day returns warranty period will not be refunded in any amount, and no further consideration will be due.

Most of the frame and accessory products sold are held in stock or can be supplied within two days, however, if a product purchased online is no longer available a full refund will be made.



Distance Selling Regulations Exceptions

Exceptions to the right to cancel Section 13 :- 

(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts :-

(a)for the supply of services if the supplier has complied with regulation 8(3) and performance of the contract has begun with the consumer’s agreement before the end of the cancellation period applicable under regulation 12;

(b) for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier;

(c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

(d) for the supply of audio or video recordings or computer software if they are unsealed by the consumer;

(e) for the supply of newspapers, periodicals or magazines; or

(f) for gaming, betting or lottery services.


Source    http://www.legislation.gov.uk/uksi/2000/2334/regulation/13/made

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